At Clara Trails, we value your satisfaction. This Returns & Refund Policy explains how you can return products and request refunds when shopping with us.
1. Eligibility for Returns
- Products must be in their original condition, unused, and with all packaging intact.
- Returns must be requested within 7 days of delivery.
- Items damaged due to shipping or incorrect products delivered are eligible for return.
2. How to Request a Return
To initiate a return, please contact us at [email protected] with your order details, including:
- Order number
- Product name(s)
- Reason for return
Our support team will guide you through the return process.
3. Return Process
- Once your return is approved, you will receive instructions for sending the product back.
- Customers are responsible for return shipping unless the product was damaged or incorrectly delivered.
4. Refunds
- Refunds will be processed after we receive and inspect the returned product.
- Refunds will be issued in cash on delivery refunds at the time of your next purchase or as per agreed method with our team.
- Refunds may take 5-7 business days to process.
5. Non-Returnable Items
The following items cannot be returned:
- Products that have been used or damaged by the customer.
- Items without original packaging or missing tags.
6. Exchanges
If you wish to exchange a product, please follow the same process as a return and specify the product you want in exchange. Exchanges are subject to product availability.
7. Contact Us
If you have any questions about our Returns & Refund Policy, please contact us at:
Email: [email protected]